Customer Operations Analyst

Website Claro_Money Claro Money


  • Location – preferably London, UK (currently working remotely)
  • Salary – Depending on the depth of relevant experience
  • Work Authorisation – UK Work authorisation required (no visa sponsorship)
  • Experience – 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance

Background: The business, founded in August 2019, is a London based and product-led fintech with a bold ambition to create a platform that drives a forceful and lasting change in the way society manages money. Aiming to hit the market with a new product ‘Claro’ in the next few months, Claro is a ‘Digital Financial Coach’ and community that empowers users to make smarter financial decisions every day. With the purpose of helping users develop a smart money mindset to achieve personal ambitions. In order to achieve the current goals, the business is looking to hire 2 people in Customer Operations roles. Role Description: To deliver amazing customer support we are hiring for 2 enthusiastic and dedicated “Customer Operations Analysts”. This is a unique opportunity to influence and get involved in a project from the outset, working with a team of highly talented creative professionals and making a lasting difference in the world of personal finance. Key Responsibilities: Your role will be very hands-on, providing excellent customer support and driving business-critical operational work to support the business. This will include:

  • Communicating with customers regarding queries and feedbacks, over channels like Live chat and emails
  • Supporting end to end customer experience model at each touch point to maintain clarity and consistency of the product, services, brand and experience
  • Listening to our customers to analyse and respond to trends in their feedback
  • Working cross functionally with teams such as Engineering and Marketing to share customer feedback, developing internal and external practices to improve the customer experience

Key Skills and Experience:

  • Experience – 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance
  • Working with data using such tools as Spreadsheet
  • Excellent written and spoken English
  • Interpersonal skills
  • Good analytical and problem solving skills
  • Meticulous attention to detail
  • Basic understanding of technology and mobile applications
  • Knowledge of SQL/Python/R or other coding language is a plus
  • Experience with customer support tools like Zendesk, intercom is a plus

What We Offer

  • Maximum entrepreneurial freedom to build a market-leading product
  • Opportunity to significantly influence the project as one of the early stage employees
  • Attractive salary and flexibility package based on experience
  • Working in one of the best co-working offices based in Central London

We welcome applications from everyone no matter your ethnicity, gender, age or sexuality. We are committed to creating a company as diverse and inclusive as possible.

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