Service Designer

Website dxw dxw

We design, build, operate and improve digital public services

We are looking for someone to join the team as a Service Designer on a fixed term contract for up to 12 months.

As our clients transform into more service oriented organisations, you will help them to define their services and develop the user centred design capabilities and ways of working they need.

You will help dxw design accessible public services that work well for all kinds of users, across all the channels and support options they need, including assistive technologies. The services you’ll work on will continue to be supported and improved by the organisations they’re built for and their design will need to support that.

As part of an agile multidisciplinary team, you will work closely with service and product owners, user researchers, developers, business analysts and others to transform and improve services. You’ll facilitate meetings and co-design sessions. You’ll devise and share narratives of existing user experiences, as well as your visions of future ones.

You should be able to build effective relationships with all kinds of stakeholders to understand desired and acceptable outcomes, from idea generation to adoption of the service or product. You’ll also identify and find ways to highlight risks, issues and areas of uncertainty and constructively challenge assumptions about the product, service or organisation.

By combining evidence and experience to create ideas and make good design decisions, you’ll choose the most appropriate method for the team, project and desired outcome. In projects with smaller teams, you may play a dual role as a researcher, business analyst, interaction or content designer.

You will support colleagues in dxw building the service design community, internally and externally, for example, facilitating Service Design mornings.

About us
dxw works with the public and third sectors to create user focussed services and products that improve lives.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping to track aid spending and looking at how to improve digital collaboration between local authorities.

We are looking for a Service Designer to help us design products and services to achieve this mission. We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and be themselves.

About you
We’re looking for someone who cares and wants to help improve public services.

You can facilitate discussions to help the team and stakeholders frame problem areas and create hypotheses.

You have at least two year’s experience working as a practitioner service designer.  You can create prototypes with different fidelity (visual and physical mockups and editing simple html-based prototypes, for example using the GOV.UK prototype toolkit ) to support experiments and tests.

You’re able to communicate complex ideas in a simple and understandable way.

Salary & terms
£39,000 –  £58,000, depending on experience. 

You can be based anywhere in the UK. Some travel (a few times a month) to meet our clients across the UK would be useful, but not mandatory, when restrictions are lifted.

There is a high degree of flexibility for people looking for a part-time role or a role with flexible hours.

Benefits include

  • Annual £750 personal learning and development allowance
  • Interest-free season ticket loans and cycle to work scheme
  • 12 weeks paid maternity leave, 3 weeks paid paternity leave, with a shared parental leave option
  • 25 days holiday plus bank holidays
  • Pension with up to 5% matching employer contribution

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