Website dxw dxw

We design, build, operate and improve digital public services

We are looking for someone to join the team as a Designer on a fixed term contract for up to 12 months.

This position would suit someone with experience as an interaction designer, UX designer, product designer or service designer. If you understand the principle of “users first”, you’re skilled at making prototypes to appropriate levels of fidelity, and you enjoy involving others in the design process, then this is a great role for you.

You will help dxw design accessible public services that work well for everyone, across all the channels and support options they need, including assistive technologies.

The services you’ll work on will continue to be supported and improved by the organisations they’re built for and their design will need to support that.

Different projects have different requirements. You might work on a beta phase project as part of a large, multidisciplinary team designing software interfaces for public services. You might lead the design on a strategy project, helping our clients see new possibilities. Or you might find yourself helping our communications and sales teams to tell our stories to clients new and existing — and the wider world too.

You’ll work closely with user researchers and content designers to interpret and help communicate findings and create clear, usable interfaces.

You’ll facilitate work and co-design sessions, involving the wider project team in design activities.

By combining evidence and experience to create ideas and make good design decisions, you’ll choose the most appropriate method for the team, project and desired outcome.

You’ll share stories of success and failure with a view to enriching the design community at dxw.

About us
dxw works with the public and third sectors to create user-focussed services and products that improve lives.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping a government department to track aid spending and how to improve digital collaboration between local authorities.

We are looking for a Designer to help us design products and services to achieve this mission. We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and be themselves.

As part of an agile multidisciplinary team, you will work closely with service and product owners, user researchers, developers, business analysts and others to inspire clients to transform and improve services.

We choose the best way to solve any given problem, at any phase of a project. We are not wedded to specific tools or methods, but some things we use include Figma, Google apps, Miro, pen and paper, and HTML/CSS.

About you
We’re looking for someone who cares about and wants to help improve public services.

You’ll have at least two years experience working as a designer of digital products or services. You can create prototypes with appropriate fidelity (paper, visual design tools, simple html-based prototypes, e.g GOV.UK prototype toolkit ) to support experiments and tests.

You’re good at communicating complex ideas and processes – visually and verbally – to colleagues and clients.

You seek understanding of users’ needs and put them first.

You know how to turn complex problems into elegant solutions. You’re able to prioritise and self-organise. You understand accessibility issues, and how to address them.

You give and receive critique, and are able to challenge ideas in a constructive and supportive manner. You’re interested in self-improvement and continuous learning.

Salary & terms
£39,000-£58,000, depending on experience.

You can live and work anywhere in the UK. Some travel (a few times a month) to meet our clients across the UK would be useful, but not mandatory, when restrictions are lifted.

There is a high degree of flexibility for people looking for a part-time role or a role with flexible hours.

Benefits include

  • Annual £750 personal learning and development allowance
  • Interest-free season ticket loans and cycle to work scheme
  • 12 weeks paid maternity leave, 3 weeks paid paternity leave, with a shared parental leave option
  • 25 days holiday plus bank holidays
  • Pension with up to 5% matching employer contribution