Operations Engineer

Website dxw dxw

We create public services that improve lives

We’re looking for an Operations Engineer to join our team at dxw, building software and services for the public sector.


About us

dxw has been around since 2008, working with the public and third sectors to create services and products that improve lives – things like helping to track aid spending and looking at how to improve digital collaboration between local authorities.

As well as making life better for the people who use public services and the teams that run them, we care a lot about being a great place to work and grow. Last year we became employee-owned, which means that a trust owns 90% of our shares on behalf of all current and future dxw staff, and staff get to influence the direction of the company and share in its profits. We’ve incorporated our mission and values into the trust deeds too, so dxw must also be run in the interests of the people who use the services we build.

We work remotely with people based all around the UK. We keep in touch all the time for work and for social things, and some of us get together in person in our Leeds HQ and coworking spaces in London when we can.

If you care about making public services better then dxw is the place for you!


About the role

dxw’s technical operations team is responsible for developing, maintaining, operating and supporting our technical infrastructure.

Our infrastructure is cloud-based, and we’re improving and iterating our deployment stack over time towards better and more reliable technologies.  The team develops, implements and documents these technologies, working with our developers to understand and assist on their operational needs, and doing other client work as needed.

As an Operations Engineer you’ll contribute to work on our platforms, adding to their functionality and robustness. You will also deal with proactive and reactive maintenance, client support and be part of our regular on-call schedule.

You can be based remotely, have the option of working from our growing Leeds office, and will be part of the wider operations team based in London. You will primarily be working remotely or from Leeds, though some client work may occasionally be necessary at sites around England and also occasional visits to London for team working.

We work in an agile way (but we don’t follow it too strictly), with a lot of collaboration and as a member of the technical operations discipline at dxw, you’ll be involved in team and whole company away days, regular team forums and discussions, incident reviews, and other team activities.

As an Operations Engineer at dxw, you’ll have room to grow. We publish our progression framework and pay policy openly. Take a look if you’re interested in what the other roles in the technology discipline look like. We’ll encourage and support your growth as much as you need, but we also won’t push you towards advancement you don’t want.


About you

You enjoy discussing and describing technical problems in simple, lay terms both internally and with clients, are a methodical problem solver, with the ability to keep calm under pressure and enjoy working collaboratively, as part of a team, towards a common goal.

You have experience of deployment and management of virtualised infrastructure; for example, Amazon AWS, have familiarity with unix/linux systems and with popular open source software, particularly core web technologies such as Nginx, Apache, MySQL and PostgreSQL.

You can diagnose basic problems in a variety of programming languages and make or recommend simple fixes.

You may have experience using source control systems (in particular, git), using Terraform, Chef, Puppet or similar Infrastructure as Code systems and container-based approaches, for example, Docker.

Our public sector work means that appointments will be made subject to a background check and you must be living in and eligible to work in the UK.


Join us!

We committed to making our teams as diverse as we can and to creating an environment where everyone feels included and can be themselves. We welcome non-traditional paths into the development profession and aim to hire the right person for the role, not the right combination of technical keywords. We especially encourage candidates historically excluded from technology to apply, including but not limited to people of colour, women and people whose gender doesn’t always align neatly with “man” or “woman”, parents and carers, people with visible and invisible disabilities and atypical neurotypes, and people who didn’t go to university.

For more information about dxw, visit our website or our Playbook where we document the ways we work, our values, and our commitments to sustainable pace and openness.

To apply for this job please visit www.dxw.com.