Digital Education Support Analyst

  • Full Time
  • London

Website Imperial College London

About the role


Imperial College London invites you to apply for an exciting opportunity to join our ICT Digital Education Platforms team.  We are looking for a Digital Education Support Analyst to join a dedicated team who provide day to day support for the software products, platforms and services that underpin teaching and learning.


As a direct report to the Education Platforms Lead you will work alongside two other Digital Education Support Analysts, three Senior Digital Education Support Analysts and other colleagues within the wider team. You will be expected to build positive relationships with the College’s EdTech Labs, Digital Media Lab and other supporting services to provide continuous improvement to the experience of all students and staff.


We have a collaborative team culture that values trust and respect. We are keen to nurture an environment that fosters innovation. This role is an excellent opportunity to help craft the future at the College and to share best practice with the national and international community.


The College offers a number of benefits to its staff, some of which can be found here: Benefits summary | Jobs | Imperial College London (




Duties and responsibilities


On a day-to-day basis you will be working closely with the Education Platforms Lead to deliver tasks and user stories that are defined and prioritised. You will also be balancing this with support demands, sometimes urgent and keeping an eye on driving continual improvements for the customer experience and the efficiency of the ICT organisation.


You will build working customer relationships with respect to digital education activities, contributing to decisions which influence the success of deliverables and team objectives, collaborating regularly with team members, stakeholders, and 3rd party suppliers. 


You will be responsible for the delivery and design of training for key centrally supported digital education services.


You will bring capabilities that underpin communication, coordination and collaboration to support teaching and learning.


You will be willing to learn and adopt new technology and impart your knowledge to colleagues.


We are passionate about digital education, and we hope you will be too!


Essential requirements


A degree or equivalent experience, preferably in a technology related subject area.
Experience of educational technologies and their use to support the delivery of teaching and learning within a large organisation.
·        Experience of delivering change, preferably in an agile framework.

Experience working in IT within a large organisation, applying subject matter expertise within specific business operations domains and / or Higher Education to deliver technology change.
·        Experience of working with 3rd Party Suppliers to deliver solutions and improvements.

Excellent interpersonal skills with the ability to communicate complex technical information effectively to a diverse range of stakeholders, including those without a technical background. 

To apply for this job please visit