Website Imperial College London
To support the procurement and management of software licenses, deployment of software, acquisitions, compliance, maintenance renewal and lifecycle planning. To manage related communication between ICT and its customers.
Duties and responsibilities
The EUC Technology and Asset Analyst requires the following:
Creates, maintains and continuously improves the interfaces and tools to access the Digital Shop.
Defining hardware and software instalment needs of ICT customers and making these standard store items.
Assuring that customer impact of changes to their day-to-day activities remains minimal through bundling of changes together.
Supports software licensing delivered through the EUC Technology and Digital Shop and manages related communication between ICT and its customers.
Responsible for maintaining and dispatching of stock items, supporting technology refresh and discretionary departmental purchases, recycling and co-ordination of deployment activities with customers, suppliers and ICT.
Helps customers understand how to get hardware and software from ICT and to make informed decisions regarding IT solution availability and ICT support.
Handles the phasing out and retirement of Digital Shop items no longer required, for a smooth retirement/transition for service users across circa 20,000 ICT customers, including all College staff and students.
Ensures asset and software license information requirements are met by the Digital Shop.
Maintains and continually improves the EUC Technology by engaging with ICT functions, suppliers and customers to identify and implement the latest improvements to the Digital Shop, including revisions to current catalogue items
Including but not limited to the following:
Extensive experience in a Software Asset Management role, in medium and large organisations
Extensive experience of managing technology request catalogue
Extensive working knowledge of all aspects of the Software Asset Management process
Familiarity with ITIL service management processes best practice
Demonstrates excellent communication skills – both verbal and written in high standard of English
Excellent interpersonal skills with the ability communicate effectively to a diverse range of stakeholders at all levels, including those without a technical background, resulting in productive working relationships.
Ability to represent ICT in customer facing situations in a professional manner
Experience of working with customers, providing customer service, including provision of technical advice and guidance, and help customers clarify their requirements
Good analytical skills, structured and methodical approach, highly organised
Willing to dedicate time to knowledge sharing and informal training of others
The ability to be self-motivated
To apply for this job please visit www.imperial.ac.uk.