Product Developer

  • Full Time
  • London

Website Imperial College London

Job summary
We are looking for a hardworking expert Product Developer to join our SCRUM Team/Centre of Excellence and deliver our mission to delight customers using a world leading Service Management Platform (ServiceNow). 

A dynamic professional who can provide technical leadership in the development and expansion of our ServiceNow platform, and who can also share insights, experiences and standard processes to mentor and support the growth of the whole delivery team. 

Duties and responsibilities
You are keen to work in an Agile SCRUM squad who self-organise their work, with mentorship from the Product Owner and Solution Architect. 

You will be able to make good design choices to ensure that this new platform is built in a stable and scalable way, whilst also delighting our customers with innovative features that deliver outstanding outcomes. We are looking for an excellent communicator, problem-solver, and a great teammate who is proactive in sharing their experiences and skills with colleagues and can collaborate effectively across the department and beyond.

This role will focus on supporting and enhancing our current offerings of IT Service Management (ITSM) and Customer Service Management (CSM) for our Customers across the College in line with our Roadmap.

Essential requirements

Demonstratable experience of ServiceNow development

Experience in designing, creating, delivering, supporting and leading the following services: ITSM, CSM and Service Portal (Angular JS)

Knowledge of CSDM

ServiceNow Certification: Certified Application Developer and Certified System Administrator

Workflow and Automation using Flow Designer and Integration Hub

Automated Testing Framework (ATF) Experience

SCRUM working practice/knowledge

A solid understanding and demonstrated experience using web technologies such as HTML, CSS, XML, JavaScript/AJAX

3rd party integration experience with the ServiceNow platform, REST/SOAP, APIs, SSO

You need to:


Be comfortable working in partnership with customers, understanding required business outcomes and configuring the system while using standard processes non customised solutions that prevent technical debt

Be able to demonstrate that you can work well in a self-organising Agile team that abides by the principles of the Agile Manifesto

Be happy and able to share your skills by mentoring and knowledge share with other developers in ServiceNow

We want to invest in your professional development, with you in the driving seat to determine your own career progression

Be comfortable speaking directly to our customers and users whenever required, so that we can make sure we are building the right thing in the right way


Further information
This is a full time and open ended position, and you will be based in the South Kensington Campus.

Should you require any further details on the role please contact: Brendan Whitfield –

To apply for this job please visit