Data Analyst, Borrowing

  • Full Time
  • London

Website Monzo

📍London | 💰 £37-74k + Benefits | Technology – Data

About us: 

At Monzo we believe there’s a better way to do banking – we care deeply about our customers, are innovative and execute quickly.

We’re looking to revolutionise the way people manage their finances by putting them in control and promoting their financial wellbeing. Our Borrowing business is growing rapidly (both on our existing products, and with the planned launch of new products). We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. 

One of our teams that is scaling up rapidly is Financial Health; this is the part of Borrowing which talks to customers and helps to get them back on track if they’re struggling. This role is to be a data analyst within that team. Strong data and analytical skills are a must; experience with collections, recoveries and customer contact strategies is not essential but is desirable.

About our Data team:

Our Data team’s mission is to Enable Monzo to Make Better Decisions, Faster

At the core of this mission sits our data platform. We’re great believers in powerful, real-time analytics and empowerment of the wider business. Our engineers collect analytics events from their microservices, and upload these into our Data stack for analysis. We optimise for simplicity and re-usability – all our data lives in one place and is made available via our data warehouse in Google BigQuery.

Our technology stack

We rely heavily on the following tools and technologies (note we do not expect applicants to have prior experience of all them):

Google Cloud Platform for all of our analytics infrastructure
dbt and BigQuery SQL for our data modelling and warehousing
Python for data science
Go to write our application code
AWS for most of our backend infrastructure
What’s special about data at Monzo?

Autonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas.

Cutting-edge managed infrastructure.  All our data infrastructure lives on the Google Cloud Platform, so you don’t need to spend your time configuring or managing clusters, databases, etc. All of our infrastructure is designed so that we can have really high data quality, and spend most of our time using that data to support business decisions.

Automation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, there’s some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker.

Your day-to-day:   

Build robust data models, reports and visualisations that support the Financial Health team to monitor its activities and identify trends
Collect, analyse, and disseminate information and analysis on Monzo’s operational performance and service levels
Provide data driven recommendations to improve the services we deliver to our customers; and see ideas through to impact
Gather and execute reports for our external supervisors at the Financial Conduct Authority
Provide key stakeholders across the business with self-service dashboards for real time understanding of the metrics you have created, using Looker

You should apply if:

What we’re doing here at Monzo excites you!
You are keen to learn and deepen your knowledge and expertise
You’re impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well
You’re passionate about data and using that data to improve & inform business decisions
You can convey problems and solutions using effective communication, both written and verbal
You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so
You’re a team player whom your colleagues can rely on
The Interview Process:

Our interview process involves 4 main stages: 

Recruiter Call
Initial Call with the hiring manager
Take Home Task 
Final Stage interviews (x3)

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on

What’s in it for you:

💰 circa £37-74k base salary➕ plus stock options

📍 London (one to two days a week)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

Equal Opportunity Statement

We are actively creating an equitable environment for all of our people to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.


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