Client Support Analyst

  • Bootcamp Graduate
  • Internship
  • Remote
  • Temporary
  • Remote
  • Salary: TBD
  • Must be based in the UK

Website Q4 Inc.

IR tech and solutions for publicly traded companies

About Q4
Q4’s objectives are simple. Hire smart, diverse and capable people to build the best platforms possible and provide exceptional client experiences.

We’ve been revolutionizing the Investor Relations space, connecting over 2,300 public companies including Nike, Amazon, Shopify & Apple with investors using our cloud-based full-stack IR solutions for the past 14 years.

If you’re looking for a career opportunity with a fast-growing tech company and a ‘get it done’ attitude then we want to hear from you.

The gig.
The Client Support Analyst (Contract) role supports our clients and our client-facing teams on technical issues across our suite of products. This role operates within the shared service group of Q4 Support and reports to the Manager, Client Support.

This will be a 3 month contract role, with the possibility of extension.

Responsibilities
– As a Client Support Analyst you will respond to and resolve support tickets in a timely manner using Salesforce Service Cloud
– Use and develop valuable technical and professional skills in HTML, CSS, JavaScript, jQuery, website optimization, training, and customer service.  You’ll work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.
– Understanding current bugs/limitations and knowing their anticipated fix dates
– Prepare client facing Root Cause Analysis for resolved issues
– Assist marketing with creating support and training documents for (internal and external)
– Hours of work: Regular hours of work: 9AM to 5PM GMT, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 8AM to 6PM GMT (Shifts will always be 8 hours and determined based on business needs).

Qualifications
– Demonstrated experience with helping customers solve technology problems
– A great communicator with the ability to juggle multiple priorities while keeping client satisfaction high.
– A sharp eye for detail and rapid execution
– Exceptional written and oral communication skills
– Strong technical aptitude in HTML, CSS and vanilla jQuery

Hours of work: Regular hours of work: 9AM to 5PM GMT, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 8AM to 6PM GMT (Shifts will always be 8 hours and determined based on business needs).

Why Q4?
We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:

– 360 Support.  Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself!
– Unlimited paid time off and flexible working hours. Rest is important. Enough said.
– Flexible working environment.  Choose your home, one of our trendy offices or mix it up.
– Generous health and lifestyle benefits.  You are in charge of your benefit dollars.
– Virtual team building and socials. Keeping people connected is important.
Invest in your development.  We’ll help you with your tuition.

Join #Q4orce
Q4’s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.

Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.

To apply for this job email your details to tracyl@q4inc.com.